Last Updated: 4 September 2026

Fight The Weight™ (“FTW”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when it may be shared, how we protect it and what rights you have in relation to your personal information.

This policy is intended to explain our practices in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African legislation.

POPIA establishes minimum requirements for the lawful processing of personal information and gives data subjects rights and remedies concerning their personal information.

1. Who We Are

The responsible party for personal information processed through the FTW website and services is:

Fight The Weight™

Email: ftw@delmarievanzyl.com
Address: Birdswood, Richards Bay, KwaZulu-Natal
Website: ftw.delmarievanzyl.com

For privacy-related enquiries, contact:

[INSERT PRIVACY/INFORMATION OFFICER EMAIL]

2. What Is Personal Information?

For purposes of this Privacy Policy, personal information may include information that identifies you or can reasonably be associated with you.

Depending on how you interact with FTW, this may include:

name and surname;
email address;
telephone/mobile number;
physical address;
date of birth or age;
payment information;
purchase history;
communication history;
website activity;
IP address;
device information;
programme registration information;
coaching information;
nutrition information;
weight and body measurements;
activity information;
lifestyle information;
photographs;
progress information;
information provided during check-ins; and
other information voluntarily supplied to us.

3. Health and Wellness Information

Because FTW provides personalised weight-management and coaching services, clients may voluntarily provide information relating to their health, nutrition, lifestyle and physical condition.

Depending on the information provided, this may constitute special personal information under POPIA.

We will only process such information for appropriate and lawful purposes connected with providing the requested service, where permitted by law and where the necessary legal basis or consent applies.

We will not sell your health or coaching information.

4. Information We Collect

We may collect personal information when you:

visit our website;
subscribe to our newsletter;
purchase a digital product;
purchase a coaching programme;
complete an enquiry form;
join a waitlist;
complete an application;
complete an onboarding form;
participate in coaching;
submit a check-in;
communicate with us by email or WhatsApp;
interact with our social-media pages;
contact customer support; or
otherwise voluntarily provide information to FTW.

Some information may also be collected automatically through website technologies such as cookies and analytics tools.

5. Why We Use Your Information

We may process personal information for purposes including:

Providing products and services

To:

process purchases;
deliver digital products;
provide programme access;
create coaching profiles;
provide personalised services;
conduct check-ins;
communicate with clients; and
provide customer support.

Administration

To:

maintain customer records;
manage payments;
manage subscriptions;
process enquiries;
maintain accounts;
troubleshoot technical problems; and
maintain business records.

Communication

To send:

purchase confirmations;
programme information;
service-related communications;
important account notices;
customer-support communications; and
other communications you have requested.

Marketing

Where permitted by law, we may send:

newsletters;
educational content;
FTW updates;
product information;
programme announcements;
special offers; and
promotional communications.

You may unsubscribe from marketing communications at any time.

6. Lawful Processing

POPIA requires personal information to be processed lawfully and in accordance with specified conditions.

Depending on the circumstances, FTW may process information because:

you have consented to the processing;
processing is necessary to perform a contract with you;
processing is necessary to take steps requested by you before entering into a contract;
processing is necessary to comply with a legal obligation;
processing is necessary to protect a legitimate interest where permitted by law; or
another lawful basis under POPIA applies.

We aim to collect only information reasonably necessary for the purpose for which it is processed.

7. Payment Information

Payments may be processed through third-party payment providers such as PayFast.

FTW does not need to retain your complete card details where payment processing is handled by the payment provider.

Payment providers may process information in accordance with their own privacy policies and security procedures.

We may retain information about your transaction, such as:

purchase date;
amount;
product purchased;
payment status; and
transaction reference.

8. Coaching Platforms

If you purchase a coaching service, we may provide your information to or process your information through the third-party platforms required to deliver that service.

This may include Everfit or other coaching platforms used by FTW.

Information provided to such platforms may include information necessary to:

create your profile;
provide programme access;
deliver training;
manage check-ins;
monitor progress; and
provide coaching services.

Third-party platforms have their own privacy policies and terms.

9. WhatsApp

Where WhatsApp is used for client communication or community support, information may be processed through WhatsApp’s systems.

Please be aware that WhatsApp is a third-party service and its own privacy terms apply.

If you participate in a WhatsApp group, other group members may be able to see information associated with your WhatsApp account, such as your display name and profile information, depending on your WhatsApp settings.

Do not share information in a community group that you consider highly private or confidential.

10. Email and Marketing

If you subscribe to the FTW newsletter, we may use your email address to send educational and promotional communications.

You may unsubscribe from marketing emails by:

clicking the unsubscribe link contained in the email; or
contacting us directly.

Transactional communications relating to purchases, accounts or services may still be sent where necessary.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies.

These technologies may help us:

operate the website;
remember preferences;
understand website traffic;
analyse website performance;
improve user experience; and
understand how visitors interact with our website.

Where applicable, third-party analytics, advertising or embedded services may also place cookies or similar technologies.

You can adjust cookie settings through your browser.

12. Who We May Share Information With

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These may include:

payment processors;
website hosting providers;
email providers;
coaching platforms;
IT/service providers;
analytics providers;
communication platforms;
accountants;
professional advisers;
legal advisers;
regulators or government authorities where legally required; and
other service providers acting on our behalf.

Where third parties process information on our behalf, we will take reasonable steps to ensure appropriate confidentiality and security arrangements are in place as required by applicable law.

13. We Do Not Sell Your Personal Information

FTW does not sell your personal information to third parties.

We may use service providers to perform functions necessary to operate our business and deliver services to you.

This is different from selling personal information.

14. International Transfers

Some third-party technology providers used by FTW may store or process information outside South Africa.

Where personal information is transferred outside South Africa, FTW will take reasonable steps to ensure that the transfer is handled in accordance with POPIA and applicable legal requirements.

POPIA specifically regulates cross-border transfers of personal information and imposes conditions on when information may be transferred outside South Africa.

15. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against:

loss;
damage;
unauthorised access;
unauthorised disclosure;
misuse; and
unlawful processing.

However, no electronic system or method of transmitting information over the internet can be guaranteed to be completely secure.

The Information Regulator also emphasises the importance of appropriate security measures when personal information is processed.

16. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

the nature of the information;
the purpose for which it was collected;
whether you remain a client;
accounting and tax requirements;
legal obligations;
dispute-resolution requirements; and
legitimate business requirements.

When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it where appropriate.

17. Your POPIA Rights

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of information where legally appropriate;
object to certain processing;
withdraw consent where processing is based on consent;
object to direct marketing;
request information about how your personal information is processed; and
lodge a complaint regarding the processing of your personal information.

POPIA provides data subjects with rights and remedies relating to the protection of their personal information.

18. Withdrawing Consent

Where we process personal information based on your consent, you may withdraw that consent.

Withdrawal of consent does not necessarily affect the lawfulness of processing that occurred before the withdrawal.

There may also be circumstances where we are legally permitted or required to continue processing information despite withdrawal of consent.

19. Direct Marketing

We respect your right to control marketing communications.

If you no longer wish to receive marketing emails, you can unsubscribe using the unsubscribe mechanism included in the relevant communication.

We will not deliberately continue sending promotional communications where you have validly opted out, subject to communications that are necessary for an existing transaction or service.

South African electronic-transactions legislation also contains rules concerning unsolicited commercial communications and the ability of consumers to opt out.

20. Accuracy of Information

We rely on clients to provide accurate and current information.

If your personal information changes, you may contact us to request that it be updated.

We may also ask you to verify information where reasonably necessary.

21. Children’s Information

FTW’s services are generally intended for adults.

We do not knowingly collect personal information from children for the purpose of providing adult coaching services without an appropriate lawful basis and, where required, the involvement or consent of a competent person.

If you believe that a child has provided personal information to FTW improperly, please contact us so that we can investigate.

POPIA contains specific protections concerning children’s information, and certain processing of children’s information is subject to additional restrictions. The Information Regulator also identifies children’s information as an area requiring particular protection.

22. Data Breaches

If FTW becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where notification is legally required, we will notify affected data subjects and/or the Information Regulator in accordance with applicable law.

23. Third-Party Websites

Our website may contain links to external websites.

This Privacy Policy does not govern those external websites.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website and the “Last Updated” date will be amended.

You should review this page periodically to remain informed about how we process personal information.

25. Privacy Enquiries

For questions, requests or complaints relating to your personal information, contact: